| The price you see |
A low headline rate, or "from $…" |
$135 an hour incl. GST — the whole price, not the starting price |
| Before any work starts |
A callout, travel or booking fee |
$0 callout, $0 travel, $0 booking |
| Who turns up |
A subcontractor paid per job, with a franchise taking its cut |
An employed, tertiary-qualified technician |
| The diagnosis |
The symptom gets patched, the problem comes back, you pay for a second visit |
Diagnosed properly the first time, so you pay once |
| The clock |
Open-ended — you find out how long it took on the invoice |
Usually done within the hour, and you hear from us before we go past it |
| Parts |
Added to the bill as the job goes |
Quoted first, never ordered without your approval |